Frequently Asked Questions

What does Mezdusa mean?

Great Question!

Founder,Mez was inspired by Greek Mythology and chose to ingreated her beloved nickname in with creature named Medusa.

Me(z)dusa

Do you have a physical store?

We do not have a store - hopefully one day, but we do attend markets almost every weekend around the Mid coast,Newcastle & Central Coast area.

Check our where will be be next here. We would love to meet you!

How can I change my order details?

If you need to update details such as name or delivery address, please get in touch asap! Please send us an email with your order number via hello@mezdusalabel.com.au

Any changes after 24hours unfortunately will not be updated as we endevour to process our orders within 1 - 2 business days.

How do I process an exchange if I change my mind?

As per our Exchange & Refund policy,If you have a change of mind within 30 days we are happy to exchange an item for one currently in stock or a store credit.

To do so, please email us at hello@mezdusalabel.com.au with your order number and if you wish to exchange for a different size and/or style.

If the price is not an exact price exchange, we will be in contact to process additional payment. Or the remaining amount owed to you will be given in store credit.

We strive to ensure every customer is happy with their Mezdusa piece and have a really great customer service experience - please do not hesiate to contact us with any concerns you may have.

Where can I find more details on your ethical & sustainable practices

We are so glad you asked!

Ethical manufacturing and sustainable practices are our very core values. we strive to ensure we always to good for the earth in both garment construction and our business practices.

Read all about it here

Where are you located?

Mezdusa acknowledge Aboriginal people as the first peoples of this nation and respectfully acknowledge the Worimi peoples of the land, We pay tribute to Elders past and present.

It is a great privilege to live & work on the beautfiul Worimi Country.

We are fortunate enough to be fed by sand & sea that keeps us motivated and inspires all that we create.